Corporate Service Provider Enhances Banking Solutions for International Clients with investXB

Learn how a professional services firm overcame traditional banking obstacles to deliver faster and superior services to their global clients with investXB, PingPong's solution for alternative investments.

The Challenge

A Luxembourg-based corporate service provider offers professional services to assist fund managers and administrators in navigating the complexities of business incorporation and operation. However, for years, they have faced persistent roadblocks: lengthy processes, unclear decision-making criteria, and frequent rejections by legacy banking institutions.  



Traditional banks in the region impose a lengthy list of restrictive requirements, including excessive administrative demands, stringent criteria for investment vehicles, and extended timelines that often delay incorporation for months or deny it altogether. Many qualified companies looking to expand in Luxembourg are automatically disadvantaged and prevented from proceeding.  



The most challenging hurdle is obtaining a blocking certificate, an essential document for company incorporation in Luxembourg, which traditional banks are often reluctant to provide.

“For almost a decade, this process in Luxembourg has been excruciating. In the best-case scenario, they ask for many different documents and information, and most of the time, they come back with a negative answer. Opening these accounts simply does not fit their agenda.”
–  Legal & Corporate Partner

INDUSTRY
Accounting

The Solution

investXB provides a comprehensive alternative, explicitly tailored to address pain points for fund managers, administrators, and the service providers who serve them experience throughout the fund lifecycle.



By partnering with investXB, the company could offer its clients an accelerated account opening process, completing documentation and establishing fully functional accounts in days, not months.



Clients received personalised service through dedicated account managers who ensured consistent communication at every step of the process. The ability to efficiently provide blocking certificates addressed one of the most significant pain points in the traditional banking relationship, while a physical presence in Luxembourg offered additional reassurance and trust.



“With the investXB team located and supervised in Luxembourg, an element of trust is created for our clients, which is key. Having people on the ground to respond to client needs proves that there is someone to communicate with, step by step.”



This approach proved particularly valuable when the company assisted a British defense contractor invited by the Luxembourg government to establish operations there. Despite approaching a state-owned bank, the client faced delays, jeopardising their contract and business in the region. After switching to investXB, their client opened an account within days, enabling them to sign their agreement with the Luxembourg government on schedule.

“If we had decided to stick with the original plan, we would still be in a rough position.”

With the investXB team located and supervised in Luxembourg, an element of trust is created for our clients, which is key. Having people on the ground to respond to client needs proves that there is someone to communicate with, step by step.
LEGAL & CORPORATE PARTNER

The Result

Working with investXB has transformed their client experience, reducing account opening timeframes while significantly increasing application success rates.

“As a corporate service provider, I must collect information and comply with obligations. investXB is also subject to such obligations but was able to do so with speed and service at the forefront. Our clients had a direct line of communication the whole way through, never having to worry about compromising on compliance.”

Our Luxembourg registration and regulatory oversight provided essential credibility that competitors couldn't match, creating an ideal experience for international businesses navigating an unfamiliar and sometimes challenging environment. When asked to rate his overall experience, the partner gave it a perfect score.

“Your team has addressed everything well—a 10 out of 10.”

The team continues to use investXB as their preferred banking solution for international clients seeking incorporation in the region. This demonstrates how the right balance of a purpose-built product, an expert-led team, and a support-driven service can solve longstanding problems in an important market.

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