European Investment Company Unlocks Seamless Cross-Border Operations with investXB

Discover how a Luxembourg-based securitisation company overcame payment challenges and compliance hurdles to streamline international operations with investXB, PingPong's solution for alternative investments.

The Challenge

A Luxembourg-based investment company facilitates investments requiring regular high-value transfers to suppliers in the Middle East. However, their cross-border payment operations were consistently interrupted by a series of obstacles threatening their core business model.

Traditional banks and payment providers repeatedly rejected their transactions, creating business-crippling delays and uncertainty on critical processes. When payments were processed, they were often halted midway without explanation or response, leaving the company in a painful limbo.

"One day we went to make a scheduled payment, and it was refused multiple times. Making payments in this region requires a high level of compliance such as AML and KYC requirements, but we had already done those. It felt like we had no consistent solution to move us forward." – Investment Fund Manager

The team was left with limitations on transaction frequencies, minimal support, and an uphill battle of never-ending back and forth while critical business deadlines loomed. When asked if they had explored all of their options in the region, the fund manager replied, "I could write you a book."

INDUSTRY
Financial Services

The Solution

After being introduced to investXB by a trusted financial services provider, the investment firm quickly recognised the potential for transformation. Comparing investXB with other alternative investment providers in the space, the team was immediately impressed by our local presence, quick incorporation process, and streamlined onboarding experience.

investXB’s approach to compliance fundamentally differed from other providers by conducting thorough screening upfront through whitelisting, rather than interrupting transactions midway. This proactive process eliminated the scenario they had frequently encountered elsewhere.

“As a securitisation company, some clients make subscriptions in dollars, or Euros, and we need to make this change as soon as we receive their funds. Other companies require more details once you’ve started a transfer and can block your account for one to two weeks at a time when requesting it. With investXB, everything needed was requested upfront, before a transaction began.”

investXB’s comprehensive payment tracking system provided unprecedented visibility, paired alongside direct and responsive support. When payment challenges did arise, account management proved invaluable.

“Our team always received answers quickly, with all our payments tracked in one system. This allowed us to pinpoint what needed to occur so payments could proceed. Without investXB, would be totally lost.” This transparency allowed the investment firm to manage its supplier relationships confidently.

Our team always received answers quickly, with our payments tracked in one system. This allowed us to pinpoint what needed to occur so payments could proceed. Without investXB, we would be totally lost.
Investment fund manager

The Result

By partnering with investXB, the company has transformed its business model, establishing operational efficiency while transforming payment operations and creating consistent, reliable transactions.

The comprehensive payment tracking system provides complete visibility throughout the payment lifecycle, while meeting strict compliance requirements without introducing transaction delays.

This relationship has enabled global business growth while eliminating the time previously spent troubleshooting payment issues or searching for alternative payment routes. investXB has saved the company countless hours, maintaining critical business partnerships that might otherwise have been jeopardised.



investXB has enabled specialised businesses to conduct international operations that would otherwise be extraordinarily difficult to execute by providing a robust payment infrastructure, proactive compliance management, and responsive customer support.

For investment firms operating across challenging regulatory landscapes, investXB transforms what was once a business liability into a streamlined solution.

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